Support
FAQs
Everything you need to know about plans and billing. The full details are in our Terms of Service. Can’t find the answer you’re looking for? Email hello@mountain-labs.io.
Is there a free trial?
Yes. Every plan starts with a 14-day free trial. We email you before it ends, and you are only charged if you keep your plan.
Can I cancel at any time?
Yes, online from the console. Your plan stays active until the end of the period you have paid for, and is not renewed.
Do you offer refunds?
We don't refund part of a billing period. If you are using Mountain Labs personally rather than for work, you can cancel within 14 days of your first payment, or of a yearly renewal, for a full refund.
Can I use it for personal projects?
Yes. Mountain Labs is for anyone over 18, whether you are building for yourself, as a freelancer, or for a team.
What happens to my content if I leave?
It is always yours. You can read and export all of it through the API at any time. After your account closes, we keep it for 30 days so you can export it, and then delete it.
Are features marked “coming soon” included?
Not yet. They become part of your plan when they are released.